Terms
It has always been our policy to treat our customers in exactly in the way we like to be treated ourselves. We do not hide anything in small print, but to comply with new legislation (EC Distance Selling Directive) we are required to offer you our own 'large print' version.
You should note that your statutory rights under the current consumer protection laws are not affected.
Data and Privacy
The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment.
There are no circumstances under which, this information might be passed to a third party.
Delivery
We aim to despatch goods within 3 days but it may be 4 days if you order contains items that are not in stock. Dispatch will be by Royal Mail First Class. Obviously you the customer recognise that we do rely on Royal Mail's postal service for the safe and prompt delivery of your orders. We monitor the performance of our carriers continuously. Whereas we have so rarely had a complaint about the quality of our goods, there have been a very small number of occasions when due to circumstances entirely beyond our control our goods have not arrived by the requested time. As soon as we have learned of this we have always offered immediate despatch of a replacement parcel - providing the selected goods are available for despatch.
No unapproved contact
We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified.
Guarantee
In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service.
Again you should note that your statutory rights under the current consumer protection laws are not affected.
Refunds
In the event of loss, late delivery or dissatisfaction with the product supplied and a replacement is not acceptable, a full refund will be sent within two days. Our major concern is to maintain our happy relationship with you our customer. If the goods ordered were a gift to a third party, the parcel is sent not only with your message but a note (and SAE) asking them (your giftee) to contact us immediately if they feel the goods are not in perfect condition or they believe the postal / courier services may have failed to deliver promptly. We suggest that we will attend to this without any fear of embarrassment to you. We feel this is what you the donor would want us to do on your behalf.
Final Note
We suppose because we have always enjoyed an open and trusting relationship with our existing customers, it grieves us to have to write down what has just been mutually understood between us over the years. Please contact us if you have any concerns regarding security, privacy, product quality or service while using Jodhpurs Direct.